Do rates include everything? Yes. Rates listed include everything. No extra charges or hidden fees.
Where do we meet my guide for pick up? We can pick you up in any point of Veneto region. If you are based in Venice our tours depart from Venice Piazzale Roma, the car terminal of Venice. The meeting point is the area in front of the ‘hotel Olimpia’ and ‘Trattoria al Vinatier’.
How can I get to Venice Piazzale Roma? You can get to Piazzale Roma by water-bus (lines n. 1, 2, 4.1, 4.2, 5.1, 5.2, 5 and 6), by land bus from the any point of the mainland and by People Mover from the Cruise terminal. The main train station of Venice (Santa Lucia) is at only 5 minutes walking distance.
How will I recognize my guide at the meeting point? Your tour guide is always present at the meting point 15 minutes prior the starting time. He/she will hold a sign with your name written on it, making it easy for you to spot us.
Do you offer hotel pick up service? We offer pick up service for every tour but not in Venice island. If your hotel is in Venice island you can easily get to the meeting Piazzale Roma point either by water bus (vaporetto) or by private water taxi.
We are travelling with our children. How does this work? If you are travelling with children please specify their age because we have to provide proper child restraints (we provide baby car seats and booster seats for free).
What is your cancellation policy? In case you decide to cancel your booking there is no cancellation fee. We kindly ask you to send us an e-mail or a Whatsapp message at least 48 hours before so that we can rearrange our working plan for the day.
Are tours accessible for wheelchair users or people with walking disabilities? People with walking disabilities can join the tour only if they can board and exit a car and walk short distances. We can take folding wheelchairs in our vehicles.
Do you cancel tours due to bad weather? Our tours run everyday rain or shine. We reserve the right to cancel the tour in the event of severe weather.